| Emergency | 100 | | UC statement due or overdue | Overdue | UC statement for Charlotte Pinnock 83 days overdue |  Charlotte Pinnock | Midland | Windrush | 83 days overdue | Open |
| Emergency | 100 | | Company weekly shortfall high | Over limit | Horizon is £5,859.50 short over four weeks | Horizon Supported Living Ltd | — | — | Today | Open |
| Emergency | 89 | | UC statement due or overdue | Overdue | UC statement for Denise Fairhurst 20 days overdue |  Denise Fairhurst | Horizon | Windrush | 20 days overdue | Open |
| Urgent | 83 | | Response required | Stale | Reliance need the support plans behind two claims at 131 Heathfield Road. | 131 Heathfield Road | Horizon | Reliance | 39 days overdue | Open |
| Urgent | 83 | | Tenancy unregistered | Missing | No tenancy registered for Wesley Tomkins |  Wesley Tomkins | Beacon | Reliance | 41 days overdue | Open |
| Urgent | 83 | | Resident never seen | Missing | Martin Doughty has never been seen |  Martin Doughty | Beacon | Reliance | 43 days overdue | Open |
| Urgent | 83 | | Housed with an inactive claim | Mismatch | Omar Bashir is housed with an inactive claim |  Omar Bashir | Midland | Reliance | 49 days overdue | Open |
| Urgent | 80 | | Contact hours below the plan | Over limit | Martin Doughty is 120 minutes short of the contact floor | Martin Doughty | Beacon | Reliance | Today | Open |
| Urgent | 71 | | Policy re-sign due or overdue | Overdue | Joseph Adeyemi's safeguarding adults policy re-sign is 4 days overdue | Joseph Adeyemi | — | — | 4 days overdue | Open |
| Urgent | 70 | | UC award dropped sharply | Over limit | Ryan Delaney's UC award dropped 43% |  Ryan Delaney | Beacon | Dawson's | Today | Open |
| Urgent | 67 | | Core course never taken | Missing | Chloe Bennett has never taken fire safety and evacuation | Chloe Bennett | — | — | Today | Open |
| Urgent | 67 | | Void room | Stale | Room 4 has been off-line for 8 weeks | 63 Rookery Road | Beacon | Reliance | 55 days overdue | Open |
| Warning | 53 | | UC housing element below the rent | Mismatch | Ryan Delaney's UC housing element is below the rent | Ryan Delaney | Beacon | Dawson's | Today | Open |
| Warning | 53 | | Notice property still occupied | Incomplete | 96 Stoney Lane is on notice with 3 residents still housed | 96 Stoney Lane | Beacon | Concept | Today | Open |
| Warning | 53 | | Provider with no usable contact | Uncovered | No usable contact for Confidential RP | Confidential RP | — | — | Today | Open |
| Warning | 53 | | Provider with no form templates | Missing | Confidential RP has no form templates loaded | Confidential RP | — | — | Today | Open |
| Warning | 53 | | Several urgent alerts on one entity | Stuck | Confidential RP is carrying 3 open alerts | Confidential RP | — | — | Today | Open |
| Warning | 52 | | Four-week shortfall at an address | Over limit | 184 Bearwood Road is £1,952.00 short over four weeks | 184 Bearwood Road | Horizon | Reliance | Today | Open |
| Warning | 51 | | Portal thread waiting on us | Stale | Annual property inspection — dates offered has been waiting on our reply for 4 days | 42 Grove Lane | Horizon | Reliance | 4 days overdue | Open |
| Warning | 50 | | Certificate expiring | Due soon | Gas Safety Record due in 9 days | 118 Alum Rock Road | Horizon | Reliance | In 9 days | Open |
| Warning | 50 | | Write-across queued too long | Awaiting | Daniel Okonkwo's session has been queued for write-across for 34 days |  Daniel Okonkwo | Horizon | Reliance | 34 days overdue | Open |
| Warning | 50 | | Vacant room not let | Stale | Room 8 at 184 Bearwood Road has been vacant for 74 days | Room 8, 184 Bearwood Road | — | — | 74 days overdue | Open |
| Warning | 49 | | Certificate missing | Missing | Gas Safety Record expired 3 days ago | 9 Alexandra Road | Beacon | Reliance | 3 days overdue | Open |
| Warning | 47 | | Certificate expiring | Due soon | Fire Risk Assessment due in 11 days | 42 Grove Lane | Horizon | Reliance | In 11 days | Open |
| Warning | 46 | | Four-week shortfall at an address | Over limit | 131 Heathfield Road is £1,674.00 short over four weeks | 131 Heathfield Road | Horizon | Reliance | Today | Open |
| Warning | 42 | | Exit not processed | Incomplete | Sean Kavanagh's exit has not been worked to the end |  Sean Kavanagh | Beacon | Reliance | 31 days overdue | Open |
| Warning | 41 | | Session too short to evidence | Over limit | 10 minutes logged as a wellbeing session for Nathan Pryce |  Nathan Pryce | Horizon | Reliance | Today | Open |
| Warning | 40 | | Provider write-across has nowhere to go | Mismatch | Support notes are being logged at Reliance addresses before the connector is built | Reliance | — | — | Today | Open |
| Warning | 40 | | Provider write-across has nowhere to go | Mismatch | Confidential RP runs its own system with no connector | Confidential RP | — | — | Today | Open |
| Warning | 40 | | Resident moved out this week | Update | Yusuf Adan moved out today |  Yusuf Adan | Midland | Concept | Today | Open |
| Warning | 36 | | Notice period ending or passed | Due soon | Notice on 96 Stoney Lane ends in 18 days | 96 Stoney Lane | Beacon | Concept | In 18 days | Open |
| Warning | 35 | | Void rent loss above the ceiling | Over limit | £1,612.00 of rent lost on Room 4 | Room 4 — 63 Rookery Road | — | — | Today | Open |
| Warning | 33 | | Four-week shortfall at an address | Over limit | 52 Anderton Road is £1,140.00 short over four weeks | 52 Anderton Road | Horizon | Reliance | Today | Open |
| Warning | 32 | | Four-week shortfall at an address | Over limit | 7 Mansel Road is £1,093.50 short over four weeks | 7 Mansel Road | Horizon | Reliance | Today | Open |
| Warning | 30 | | Write-across failed | Update | Write-across failed for Tomasz Wierzbicki's employment session |  Tomasz Wierzbicki | Horizon | Reliance | 6 days overdue | Open |
| Warning | 30 | | Session held and not written up | Stale | Shane Mulligan's keywork session was written up 5 days late |  Shane Mulligan | Horizon | Reliance | 11 days overdue | Open |
| Info | 29 | | Resident moved in this week | Update | Ricky Hollingsworth moved in 4 days ago |  Ricky Hollingsworth | Beacon | Confidential RP | 4 days overdue | Open |
| Info | 29 | | Unresolved past its grace | Stuck | "UC statement for Charlotte Pinnock 83 days overdue" has been open for 83 days with nobody on it | Charlotte Pinnock | Midland | Windrush | 83 days overdue | Open |
| Info | 28 | | DBS expiring or expired | Due soon | Priya Sandhu's DBS expires in 12 days | Priya Sandhu | — | — | In 12 days | Open |
| Info | 28 | | Mandatory training expiring or lapsed | Due soon | Priya Sandhu's fire safety and evacuation expires in 12 days | Priya Sandhu | — | — | In 12 days | Open |
| Info | 28 | | Certificate expiring | Due soon | Building Insurance due in 24 days | 131 Heathfield Road | Horizon | Reliance | In 24 days | Open |
| Info | 27 | | Duplicate certificate reference | Mismatch | 2 documents claim the reference SPL-3321 | SPL-3321 | — | — | Today | Open |
| Info | 27 | | Named key worker is not the allocated worker | Mismatch | Daniel Okonkwo's key worker is not the allocated worker | Daniel Okonkwo | Horizon | Reliance | Today | Open |
| Info | 23 | | Certificate missing | Missing | EPC Certificate expired 6 days ago | 15 Hunters Road | Horizon | Windrush | 6 days overdue | Open |
| Info | 23 | | Provider paying below the SLA rate | Mismatch | 7 Mansel Road is being paid £91.80 a room below its SLA rate | 7 Mansel Road | Horizon | Reliance | 8 days overdue | Open |
| Info | 23 | | Provider paying below the SLA rate | Mismatch | 131 Heathfield Road is being paid £138.04 a room below its SLA rate | 131 Heathfield Road | Horizon | Reliance | 8 days overdue | Open |
| Info | 23 | | Provider paying below the SLA rate | Mismatch | 184 Bearwood Road is being paid £127.66 a room below its SLA rate | 184 Bearwood Road | Horizon | Reliance | 8 days overdue | Open |
| Info | 23 | | Void room | Stale | Room 3 has been off-line for 2 weeks | 7 Mansel Road | Horizon | Reliance | 12 days overdue | Open |
| Info | 23 | | Gap in the statement run | Stale | 1 month missing from Adnan Malik's statement run |  Adnan Malik | Horizon | Reliance | 67 days overdue | Open |
| Info | 22 | | Session with no note | Missing | Imran Yusuf's health session has no note |  Imran Yusuf | Horizon | Reliance | 10 days overdue | Open |
| Info | 22 | | Chase gone quiet | Stale | Chase at 7 Mansel Road has gone quiet | 7 Mansel Road | Horizon | Reliance | 22 days overdue | Open |
| Info | 21 | | Certificate expiring | Due soon | PAT Testing Report due in 8 days | 244 Coventry Road | Midland | Reliance | In 8 days | Open |
| Info | 20 | | Document missing | Missing | Mickey Halloran's risk assessment lapsed 8 days ago | MHMickey Halloran | Horizon | Concept | 8 days overdue | Open |
| Info | 18 | | Concern flagged with no session since | Stale | Terry Mapstone is flagged for concern and has not been seen for 5 days | TMTerry Mapstone | Midland | Confidential RP | 5 days overdue | Open |
| Info | 18 | | Ticket waiting on us | Awaiting | HT18211 has been waiting on our answer for 8 days | HT18211 | Horizon | Reliance | 8 days overdue | Open |
| Info | 17 | | Ticket updated | Update | HT18211 is waiting on us | HT18211 | Horizon | Reliance | 8 days overdue | Open |
| Info | 17 | | Resident not seen | Stale | Sabina Akhtar has not been seen for 18 days |  Sabina Akhtar | Horizon | Dawson's | 18 days overdue | Open |
| Info | 15 | | Long placement with no move-on | Stale | Marcus Reid has been in the same placement for 2 years |  Marcus Reid | Horizon | Reliance | 880 days overdue | Open |
| Info | 14 | | Company document expiring or lapsed | Due soon | Horizon's public liability insurance due in 9 days | Horizon Supported Living Ltd | — | — | In 9 days | Open |
| Info | 13 | | Reliance replied on a thread | Update | Dominic Slater replied on Move-out notice — 28 days |  Amy Prendergast | Beacon | Reliance | 1 day overdue | Open |
| Info | 13 | | Registration sitting with the provider | Awaiting | Hayley Ingram's registration has been with the provider for 19 days |  Hayley Ingram | Beacon | Reliance | 19 days overdue | Open |
| Info | 13 | | Tenant document expiring or expired | Due soon | Jerome Clarke's licence agreement is due in 20 days |  Jerome Clarke | Beacon | Reliance | In 20 days | Open |
| Info | 13 | | Certificate expiring | Due soon | Gas Safety Record due in 41 days | 78 Hob Moor Road | Beacon | Reliance | In 41 days | Open |
| Info | 13 | | Thread open too long | Stale | REL-2026-4202 has been open for 42 days | REL-2026-4202 | — | — | 42 days overdue | Open |
| Info | 13 | | No UC statement ever filed | Missing | No UC statement has ever been filed for Denise Fairhurst | Denise Fairhurst | Horizon | Windrush | 50 days overdue | Open |
| Info | 12 | | Remittance due | Due soon | Birmingham City Council purchase order due in 7 days | Birmingham City Council | — | — | In 7 days | Open |
| Info | 11 | | Annual claim review due | Cycle | Annual claim review for Jerome Clarke due in 20 days | Jerome Clarke | Beacon | Reliance | In 20 days | Open |
| Info | 11 | | Vacant room not let | Stale | Room 6 at 84 Ninevah Road has been vacant for 27 days | Room 6, 84 Ninevah Road | — | — | 27 days overdue | Open |
| Info | 10 | | Response required | Stale | Reliance need a second signature on Patrick Nnamdi's licence agreement. | 9 Alexandra Road | Beacon | Reliance | 1 day overdue | Open |
| Info | 10 | | Tenant document expiring or expired | Due soon | Abdul Rahman Sheikh's support plan is due in 21 days | ARAbdul Rahman Sheikh | Horizon | Reliance | In 21 days | Open |
| Info | 10 | | Support plan review due or overdue | Due soon | Abdul Rahman Sheikh's support plan review is due in 21 days | ARAbdul Rahman Sheikh | Horizon | Reliance | In 21 days | Open |
| Info | 9 | | Certificate expiring | Due soon | Electrical Installation Report (EICR) due in 47 days | 24 Barrows Road | Beacon | Dawson's | In 47 days | Open |
| Info | 7 | | Ticket stale | Stale | HT18240 has had no movement for 24 days | HT18240 | Midland | Reliance | 24 days overdue | Open |
| Info | 6 | | Tenant document expiring or expired | Due soon | Julie Ashby's benefit award letter is due in 26 days | JAJulie Ashby | Horizon | Dawson's | In 26 days | Open |
| Info | 6 | | Mandatory training expiring or lapsed | Due soon | Nadia Karim's data protection and information governance expires in 26 days | Nadia Karim | — | — | In 26 days | Open |
| Info | 5 | | Expected move-in approaching or passed | Due soon | Marek Zielinski moves in in 7 days | MZMarek Zielinski | Horizon | Reliance | In 7 days | Open |