TypeSubjectStageMessages
TenantMove-out notice — 28 daysAwaiting us
YesterdayThank you. Please confirm the exact last night of the tenancy rather than the notice end date — housing benefit is paid to the last night occupied, and the two…
2
TenantReliance need a second signature on Patrick Nnamdi's licence agreement.Awaiting us
YesterdayUnderstood, thank you.
3
TicketPortal login locked out for the rent accounts userNew
2 days agoOur rent accounts user is locked out of the portal after a password reset. The reset email arrives, the new password is accepted, and the next sign-in drops st…
1
PropertyFloor plan needed before the next room is letAwaiting us
3 days agoUnderstood. We have a measured plan from the licence application and will send it across.
2
PropertyAnnual property inspection — dates offeredAwaiting us
4 days agoNo problem. If none of the three work, tell us and we will look at the following week; the inspection has to happen inside the month either way.
3
TenantHousing benefit reference for the new claimAwaiting Reliance
5 days agoThank you. The rent is being carried in the meantime, so anything you can do to move it along is appreciated.
3
TenantRoom change from room 2 to room 5Open
5 days agoThank you. Amended on our side from the date you have given, and the claim continues on the same reference.
2
TicketOnboarding: 33 Reddings Lane to be added to the management agreementPending Action
6 days agoThank you — the pack is complete apart from the licensing. Birmingham's HMO licence, or the application reference, has to be on file before we can add an addre…
2
TenantReliance suspended two claims at 78 Hob Moor Road over the gas certificate.Closed
7 days agoYou are right that the certificate is current, and I have released one of the two claims today.
3
TicketRent settings calculator does not match the schedule for 42 Grove LaneSolved/Awaiting MA
8 days agoFollowing up — we still need the room numbers confirmed before the next purchase order is raised. This ticket is with you.
3
PropertyEPC uploaded against the wrong addressOpen
11 days agoFound it. It is sitting against a neighbouring address with a very similar postcode, which is usually how this happens.
2
TenantReliance queried the support hours claimed at 244 Coventry Road.Closed
13 days agoReceived, thank you, and you were right about the address record. The returns were against the previous agent's file.
3
TenantReliance asked for proof of Daniel Okonkwo's identity.Closed
15 days agoThank you, this has been received and the file updated. No further action is needed from you on this reference.
3
TicketTenant conflict at 108 Bordesley Green Road — room move requestedTenant Conflicts
16 days agoReceived and passed to Tenant Services. We will confirm once the amendment is on the tenancy record — expect that inside five working days.
4
PropertyRoom 3 off-line for damp worksAwaiting Reliance
16 days agoReport attached. The contractor has the works down as four weeks from the date on it, subject to the wall drying.
3
TicketCouncil tax band queried on the empty room at 96 Stoney LaneCouncil Tax
17 days agoReceived, thank you. This sits at Council Tax until the VOA come back. Nothing further is needed from you in the meantime.
4
TicketPE14 rent settings for the two new rooms at 131 Heathfield RoadRent Settings
17 days agoYou can let them. The claim runs from the tenancy start date and the settings are applied retrospectively once signed off, so nobody loses a week over it.
4
TenantMove-in notified for room 1Closed
17 days agoUnderstood, thank you. Nothing further from us.
3
TicketExempt accommodation claim for 24 Barrows Road not yet appliedApplied
18 days agoThe council have now applied the claim from the tenancy start date, so the period since then will be picked up in full on a later run rather than written off. …
4
TicketRemittance for the last cycle allocated against the wrong purchase orderAllocated/Received Payments
19 days agoRe-allocated this afternoon and showing against the live PO on our side. It will appear correctly on the next advice; the one you hold will not be reissued.
4
TicketDuplicate: gas safety certificate upload for 63 Rookery RoadCancelled
19 days agoThis is a duplicate of an earlier reference on the same certificate, which is already with our compliance team. Cancelling this one so the two do not diverge —…
2
TenantReliance queried the weekly rate claimed for 42 Grove Lane.Closed
21 days agoAdeola,
2
TicketLandlord portal will not save the tenancy at 12 Highfield RoadIn Progress
24 days agoThe address is showing as Unverified on our side, and the tenancy form will not accept a submission against an unverified address.
2
PropertyTermination request for 96 Stoney Lane acknowledgedClosed
28 days agoUnderstood. Both moves are planned for the same week and we will send the dates once the receiving rooms are confirmed.
3
TicketComplaint: three chases on the same remittance queryComplaint
34 days agoNoted, thank you. HT18211 has been re-assigned to the Remittance Team lead, and this complaint stays open until you tell us the answer has landed.
4
TenantReliance needed a copy of the fire risk assessment for 63 Rookery Road.Closed
38 days agoReceived, thank you — that is the version we needed and the file is now up to date.
3
TenantReliance need the support plans behind two claims at 131 Heathfield Road.Awaiting us
39 days agoThank you. The plans have gone to the reviewing officer.
3
TenantReliance asked why 22 Grange Road was short-paid two months ago.Closed
41 days agoBoth points are fair.
3
TenantReliance asked us to confirm Nathan Pryce is still living at the property.Closed
48 days agoOne point from the officer's notes while I have you.
4
PropertyNotice board pack for the communal hallwayClosed
54 days agoThank you, that is exactly what we needed. Closing this thread — the next inspection will pick it up in the ordinary way.
3
TenantReliance requested the move-in date for Hassan Sadiq.Closed
60 days agoThank you, this has been received and the file updated. No further action is needed from you on this reference.
3
TenantReliance needed the current support plan for Adnan Malik.Closed
69 days agoThank you, this has been received and the file updated. No further action is needed from you on this reference.
3
TenantReliance queried a room change at 4 Yardley Green Road.Closed
84 days agoThank you, that is clear and the claim has been corrected from the move date.
3
TenantReliance held the claim at 15 Hunters Road pending the referral letter.Closed
89 days agoThank you, this has been received and the file updated. No further action is needed from you on this reference.
4
TicketFire risk assessment rejected on upload for 95 Somerville RoadClosed/Done
90 days agoRe-uploaded under the correct type and it has taken. Thank you — nothing further needed from us.
3

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